FAQ
DO YOU HAVE MINIMUMS?
We have a minimum of 10 items per order. Get a quote here.
WHAT ARTWORK FILES DO YOU WORK WITH?
The artwork file types we require for printing are:
PSD
AI
EPS
SVG
Above are the required files if you want the best quality prints. If this is not available then a high-resolution PNG (300 dpi or higher) is needed. Please ensure all artwork is correct and finalised with the background removed.
DO YOU DO GRAPHIC DESIGN?
If you're looking for assistance with creating or editing your artwork, we have a talented in-house graphic designer ready to bring your vision to life. With over 10 years of experience we can assist in design and art. Send us a message about your ideas here.
WHAT ARE YOUR SET UP FEES?
Each apparel design will incur a $38 (excluding GST) set-up fee.
​All sticker designs will incur a $15.00 (excluding GST) set-up fee.
WHAT ARE PAYMENT REQUIRMENTS?
Once all the details of your order are finalised and you have approved the quote, you will be sent an invoice.
For all samples and order quantities under 50 units, full payment is required before printing begins.
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For order quantities of 50 units and above, a minimum deposit payment of 50% is required before we will begin production.
Once the job has been completed, full payment is required before/on collection or prior to your order being shipped out.
WHAT IS YOUR PRINTING METHOD?
Our printing services integrate cutting-edge technologies such as Direct-to-Fabric (DTF) and Direct-to-Garment (DTG) methods, ensuring unparalleled precision and vibrancy in every print.
With a focus on delivering high-quality, durable prints, we prioritise both visual appeal and comfort. Our prints boast vibrant colours, intricate details, and a soft, luxurious feel that enhances overall wearability.
Additionally, our environmentally conscious approach minimizes water usage and utilizes non-toxic, water-based inks, contributing to a sustainable future.
WHATS YOUR TURN AROUND TIME
Our turnaround time is 5 – 15 business days from confirmation of payment.
HOW DO I GET MY ORDER
Pick up:
You can collect your order from our retail shop. Click here to see our location or get in contact with us.
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Shipped:
If you need your order sent out to you, shipping costs will be at quoted upon the weight and destination of the job and will be included in the invoice.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept Cash, Card or bank transfers as per invoiced total amount.
Amex will incur a 2% fee.